Please read the following information before placing your order. By ticking the box at checkout, you confirm that you have read and accepted these terms.

Production & Delivery

Our standard production time is 14 working days from receipt of your completed order and cleared payment.

Once your sash has been printed and dispatched, it is sent by Australia Post Express Post with tracking. Express Post generally takes approximately 1–3 business days, depending on your location. 

If you have a specific event date, please allow as much time as possible and select an appropriate delivery option. If you are unsure whether your order will arrive in time, please contact us before ordering.

Need Your Sash FASTER?

If you require your sash in less than 14 working days please let Hollie know at the time of order.

If you require your sash within 7 working days of order please select our Urgent/Priority Order option at check out, or clearly advise Hollie at the time of order. This is charged at an extra $10 per sash. 

If you require immediate production, please call Hollie, and we can discuss availability and options- 0421 811 075.

Urgent orders are moved ahead of our standard production queue. While we will do our best to meet your required date, an urgent order does not guarantee a particular delivery date, as postal delivery times are outside our control.

Personalised Orders & Spelling

Please carefully check all personalised wording before submitting your order.

Your sash will be printed exactly as entered in the Sash Designer, including spelling, capitalisation and punctuation.

We are unable to accept responsibility for errors in personalised information supplied by the customer.

Changes & Cancellations

Because personalised sashes are made specifically for you, cancellation or changes must be requested within 12 hours of placing your order.

Once an order has entered production or has been printed, changes or cancellation may no longer be possible.

Colours

The colours shown in our online Sash Designer are intended as a guide only. Colours can appear differently on different screens and devices.

If colour matching is important to you, we can provide a ribbon sample/swatches on request.

Some foil colours may not provide sufficient contrast on certain sash colours. If we believe your selected colour combination may be difficult to read, we will contact you before printing where possible. For best readability, choose a strong contrast between your sash and print colour.

ARTWORK PROOFS AND SAMPLE SASHES

Please carefully check your order, including all spelling, wording, colours and layout selections, before submitting it.

Prior to printing, you will receive a black and white artwork for approval. You are welcome to comment and request variations to these artworks until we get the design just right. 

Samples can be arranged on a case by case basis. Please note that this will incur a charge.

Printing

Our sashes are printed using a thermal printing process rather than screen printing. This means the foil adheres to the ribbon fibres and may not provide the same solid/full coverage appearance as screen printing.

This printing method allows us to offer personalised sashes at an affordable price.

Sash Size

Our adult sashes are approximately 1.8 metres long and 100mm wide and are designed to fit most people. Our child sashes are 1.5 metres long and 100mm wide. Pageant sashes are 110cm wide and require the inclusion of tassels to finish the edging. 

Please reach out via our contact form if you would like to look at alternate lengths and widths.

Logos

We can add business logos to sashes in foil and dtf (full colour) printing methods.

Please contact us before ordering if you would like to use a logo so we can provide information about artwork requirements and any additional costs.

Delivery Address

Please carefully check your delivery address and postcode before submitting your order.

We cannot be responsible for delays or delivery problems caused by an incorrect or incomplete address supplied by the customer.

All orders are sent with tracking. Once your order has been dispatched, you can use the tracking information provided to follow its progress with Australia Post.

If your parcel is delayed by Australia Post, please contact Australia Post directly using your tracking number. We will assist where we can.

Damaged, Faulty or Incorrect Orders

Please check your order as soon as you receive it.

If your sash has been damaged in transit, is faulty, or has been printed incorrectly due to an error on our part, please contact us as soon as possible.

Within our discretion we will arrange a discount, replacement or refund. For all refunds, stock will be required to be returned.

These terms do not limit any rights you may have under Australian Consumer Law.

Change of Mind

Personalised sashes are made specifically to your requirements. For this reason, we generally cannot accept returns or cancellations simply because you have changed your mind once your order has entered production.

This does not affect your rights under Australian Consumer Law.

CONTACT

Our hours vary, but we aim to respond to digital enquiries within 24-48 hours. 

If you have a pressing need to contact us, you are welcome to call Hollie on 0421 811 075.

We are an online-only business and are not open to the public. 

Questions?

If you are unsure about colours, sizing, timing, logos or anything else before ordering, please contact us before submitting your order. We are here to help.