Privacy Policy
Last updated: 10 August 2026
TC Sash Co respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains the kinds of personal information we may collect, how we collect and use it, when it may be disclosed, how it is protected, and how you can contact us about your information or a privacy concern.
We handle personal information in accordance with this policy and, where applicable, the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy applies when you visit our website, submit a form, request a quote, place an order, provide artwork or personalisation details, contact us, or otherwise interact with TC Sash Co.
WHO WE ARE
TC Sash Co is an Australian-owned online business based on the Central Coast of New South Wales.
We create personalised satin sashes for individuals, schools, studios, clubs, competitions, businesses, organisations and events throughout Australia.
Our contact details are provided at the end of this policy.
INFORMATION WE MAY COLLECT
Personal information is information or an opinion that identifies you or could reasonably identify you.
Depending on how you interact with TC Sash Co, we may collect:
• Your name
• Your email address and telephone number
• Your residential, business, billing or delivery address
• Your business, school, studio, club or organisation name
• Your role or position within an organisation
• Purchase order numbers and billing contact details
• Product choices, quantities, deadlines and delivery requirements
• Personalised names, titles, dates, wording and other information supplied for an order
• Logos, artwork, photographs, images and other files you provide
• Quote requests, order instructions and proof approvals
• Messages, enquiries, feedback, reviews and correspondence
• Invoice information, payment status and transaction references
• Delivery and tracking information
• Information needed to manage cancellations, returns, complaints or disputes
• Technical information such as your IP address, browser type, device type, pages visited, access times and referring website
• Information collected through cookies, analytics and similar website technologies
We do not generally need sensitive personal information to provide our products and services.
Please do not provide health information, identity documents, financial account passwords or other sensitive information unless we have specifically requested it and it is reasonably necessary.
HOW WE COLLECT PERSONAL INFORMATION
We generally collect personal information directly from you when you:
• Place an online order
• Use our Design Your Own Sash service
• Complete an order, enquiry or contact form
• Request a quote
• Supply wording, logos, artwork or other files
• Approve a design or proof
• Contact us by email, telephone or social media
• Make a payment
• Request delivery or tracking assistance
• Provide feedback, a review, testimonial or complaint
We may also receive personal information from:
• Someone placing an order on your behalf
• A business, school, studio, club, competition or event organiser with which you are associated
• A family member, colleague, employee or authorised representative
• Payment, website, accounting or delivery providers
• Publicly available business websites, directories, event listings or professional profiles
• Referrals and professional networks
We may use publicly available business contact details to make relevant business-to-business enquiries or introduce our products and services where permitted by law.
Technical information may be collected automatically when you use our website.
INFORMATION ABOUT OTHER PEOPLE
A personalised order may contain information about someone other than the person placing the order, including names, titles, images or other personalisation details.
When you provide personal information about another person, you confirm that:
• You are authorised to provide that information
• You have any permission reasonably required for us to use the information
• You are authorised to instruct TC Sash Co to reproduce it on the requested product
Please provide only the information reasonably required to create and deliver the order.
HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Respond to enquiries
• Prepare and provide quotes
• Confirm and manage orders
• Create personalised products
• Prepare artwork and proofs
• Communicate about wording, colours, artwork, quantities or deadlines
• Process invoices, payments, deposits and refunds
• Deliver orders and provide tracking information
• Manage purchase orders and organisational accounts
• Provide customer support
• Resolve production, delivery or payment issues
• Handle cancellations, returns, complaints or disputes
• Maintain business, taxation and accounting records
• Facilitate repeat orders where requested
• Prevent fraud, misuse and security incidents
• Maintain and improve our website, products and customer service
• Measure website performance and understand how the website is used
• Send relevant marketing communications where permitted
• Establish, exercise or defend legal claims
• Comply with legal, regulatory and law-enforcement requirements
We will not use personal information for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.
PAYMENTS
The payment methods available for an order will be displayed at checkout or stated on the relevant quote or invoice.
Payments may be processed through a third-party payment provider or by direct bank deposit.
Where you make a card payment, your card information is provided directly to the payment provider shown during the payment process.
TC Sash Co may receive information needed to confirm and reconcile the transaction, such as:
• Your name
• The payment amount
• The payment date
• The payment status
• A transaction reference
• Limited card information, such as the card type or final digits
TC Sash Co does not intentionally collect or store your complete card number, card security code or online banking password.
Third-party payment providers handle payment information under their own terms and privacy policies.
LOGOS, ARTWORK, PHOTOGRAPHS AND TESTIMONIALS
We may collect logos, artwork, photographs and other files that you provide for the purpose of preparing or completing an order.
Please do not provide material containing unnecessary personal information.
We may ask for permission to display completed products, customer photographs, reviews or testimonials on our website, social media or promotional materials.
We will only use identifiable customer photographs or testimonials for promotional purposes where permission has been provided or where the use is otherwise authorised.
WHEN PERSONAL INFORMATION MAY BE DISCLOSED
We may disclose personal information to trusted service providers that assist us in operating TC Sash Co.
These providers may include:
• Our website platform and hosting provider, including Nimbo
• Payment processors and financial institutions
• Email and communication providers
• Cloud-storage and file-transfer providers
• Accounting and invoicing providers
• Australia Post, couriers and delivery providers
• Printing, production or fulfilment providers where required for an order
• Website, technology and security support providers
• Marketing and analytics providers
• Insurers, accountants, lawyers and other professional advisers
• Government agencies, courts, regulators and law-enforcement bodies where required or authorised by law
We may also disclose information where reasonably necessary to:
• Complete or deliver an order
• Investigate suspected fraud or misuse
• Protect our customers, business, legal rights or property
• Respond to an emergency involving health or safety
• Manage a complaint, dispute or legal claim
We do not sell, rent or trade customer personal information.
OVERSEAS STORAGE AND PROCESSING
Some of our technology, payment, email, cloud-storage, analytics or communication providers may store or process personal information outside Australia.
Likely locations may include the United States and other countries in which those providers or their subcontractors operate.
The countries involved may change as service providers update their infrastructure and suppliers.
Where the Privacy Act applies, we take reasonable steps in relation to overseas disclosures and use reputable providers with appropriate privacy and security arrangements.
You may contact us for further information about the service providers currently used by TC Sash Co and their likely processing locations.
DIRECT MARKETING
Where permitted by law, we may use your contact details to send information about TC Sash Co products, services, promotions or relevant ordering opportunities.
We may contact:
• Existing customers
• People who have requested information
• People who have subscribed to updates
• Relevant business, school, studio, club, competition or event contacts
Marketing communications will provide a simple way to opt out, such as an unsubscribe link or instructions to reply and request removal.
You may also opt out at any time by contacting us directly.
We will action an opt-out request within a reasonable period.
Opting out of marketing will not prevent us from sending communications that are necessary to manage an active enquiry, quote, invoice, payment, order or delivery.
We do not use sensitive personal information for direct marketing without consent.
COOKIES AND WEBSITE INFORMATION
Our website may use cookies and similar technologies.
Cookies are small data files placed on your device or browser when you visit a website.
We may use cookies and similar technologies to:
• Operate website and shopping-cart functions
• Remember selections and preferences
• Maintain website security
• Prevent fraud and misuse
• Understand how visitors use the website
• Measure website traffic and performance
• Identify and resolve technical problems
• Improve the website and customer experience
Some cookies may be placed by third-party services used by our website.
You can adjust your browser settings to block or delete cookies. Some website functions may not operate correctly when cookies are disabled.
STORAGE AND SECURITY
Personal information may be stored in:
• Our website platform
• Email and communication systems
• Accounting and invoicing systems
• Payment records
• Cloud-storage services
• Order and production records
• Delivery and tracking systems
• Business computers, devices and files
We take reasonable administrative, technical and physical steps to protect personal information from:
• Misuse
• Interference
• Loss
• Unauthorised access
• Unauthorised modification
• Unauthorised disclosure
These steps may include access controls, account security, software updates, reputable service providers and limiting access to people who reasonably require the information.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
If a data breach occurs, we will investigate and respond promptly. Where required by law, we will notify affected individuals and the relevant regulator.
HOW LONG WE RETAIN INFORMATION
We retain personal information only for as long as reasonably necessary to:
• Complete and support an order
• Respond to enquiries
• Facilitate an approved repeat order
• Maintain accounting, taxation and business records
• Manage complaints, disputes or legal claims
• Meet legal and regulatory obligations
• Protect our legitimate business interests
The required retention period may vary depending on the type of information and the reason it was collected.
When personal information is no longer reasonably required, we will take reasonable steps to delete it, destroy it securely or remove identifying details, subject to any legal record-keeping requirements.
ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION
You may contact us to:
• Ask whether we hold personal information about you
• Request access to personal information we hold about you
• Ask us to correct information that is inaccurate, incomplete or out of date
• Ask us to delete information that is no longer required
We may need to verify your identity before providing access, making a correction or deleting information.
We will respond within a reasonable period and aim to respond within 30 days.
In some circumstances, we may be unable to provide access or delete information. This may occur where we are required or permitted to retain it, where providing access would affect another person’s privacy, or where another legal exception applies.
Where appropriate, we will explain the reason for our decision.
There is generally no fee for making a request. We will notify you before applying any reasonable administrative charge that may be permitted.
PRIVACY ENQUIRIES AND COMPLAINTS
If you have a question or complaint about how TC Sash Co has handled personal information, please contact us using the details below.
Please use the subject line:
Privacy Enquiry
or:
Privacy Complaint
Your message should include enough information for us to understand the issue and investigate it.
We will:
• Acknowledge your complaint
• Review the circumstances
• Request further information where reasonably necessary
• Aim to provide a response within 30 days
If additional time is required, we will explain why.
Where the Privacy Act applies, and you are not satisfied with our response after giving us a reasonable opportunity to address the complaint, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
TC Sash Co is not responsible for the privacy, content or security practices of websites or services operated by other organisations.
You should review the privacy policy of any third-party website before providing personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our business practices, technology, service providers or legal obligations change.
The current version will be published on this page.
The date at the top of the policy shows when it was last updated.
We encourage you to review this policy periodically.
CONTACT TC SASH CO
For privacy enquiries, access or correction requests, or complaints, contact:
TC Sash Co
Central Coast, NSW
Email: tcsashco@gmail.com