Please read the following information before placing your order. By ticking the box at checkout, you confirm that you have read and accepted these terms.

Production & Delivery

Our standard production time is 3–5 working days from receipt of your completed order and cleared payment.

We print orders Tuesday, Wednesday and Thursday. We are closed on Fridays, weekends and public holidays.

Once your sash has been printed and dispatched, it is sent by Australia Post Express Post with tracking. Express Post generally takes approximately 1–2 business days, depending on your location.

Please allow approximately 7 working days in total for production and delivery. This is an estimate only and does not include unforeseen Australia Post delays.

If you have a specific event date, please allow as much time as possible and select an appropriate delivery option. If you are unsure whether your order will arrive in time, please contact us before ordering.

Need Your Sash Urgently?

If you need your sash in less than 7 working days, please select our Urgent/Priority Order option where available.

Urgent orders are moved ahead of our standard production queue. While we will do our best to meet your required date, an urgent order does not guarantee a particular delivery date, as postal delivery times are outside our control.

Personalised Orders & Spelling

Please carefully check all personalised wording before submitting your order.

Your sash will be printed exactly as entered in the Sash Designer, including spelling, capitalisation and punctuation.

We are unable to accept responsibility for errors in personalised information supplied by the customer.

Changes & Cancellations

Because personalised sashes are made specifically for you, cancellation or changes must be requested within 12 hours of placing your order.

Once an order has entered production or has been printed, changes or cancellation may no longer be possible.

Colours

The colours shown in our online Sash Designer are intended as a guide only. Colours can appear differently on different screens and devices.

If colour matching is important to you, we can provide a ribbon sample/swatches on request.

Some foil colours may not provide sufficient contrast on certain sash colours. If we believe your selected colour combination may be difficult to read, we will contact you before printing where possible.

Please keep in mind that our white print is not a solid screen-printed white. Depending on the sash colour, some of the underlying ribbon colour may be visible through the print. For example, white print on a black sash may appear slightly grey, while white print on a red sash may have a slight pink tinge.

For best readability, choose a strong contrast between your sash and print colour.

Proofs

We do not provide individual proofs before printing.

Please carefully check your order, including all spelling, wording, colours and layout selections, before submitting it.

Printing

Our sashes are printed using a thermal printing process rather than screen printing. This means the foil adheres to the ribbon fibres and may not provide the same solid/full coverage appearance as screen printing.

This printing method allows us to offer personalised sashes at an affordable price.

Sash Size

Our standard sashes are approximately 1.8 metres long and 100mm wide and are designed to fit most people.

Logos

We can add business logos to sashes.

Please contact us before ordering if you would like to use a logo so we can provide information about artwork requirements and any additional costs.

Delivery Address

Please carefully check your delivery address and postcode before submitting your order.

We cannot be responsible for delays or delivery problems caused by an incorrect or incomplete address supplied by the customer.

All orders are sent with tracking. Once your order has been dispatched, you can use the tracking information provided to follow its progress with Australia Post.

If your parcel is delayed by Australia Post, please contact Australia Post directly using your tracking number. We will assist where we can.

Damaged, Faulty or Incorrect Orders

Please check your order as soon as you receive it.

If your sash has been damaged in transit, is faulty, or has been printed incorrectly due to an error on our part, please contact us as soon as possible with photos and details of the problem.

Where appropriate, we will arrange a replacement or refund in accordance with our obligations under Australian Consumer Law.

These terms do not limit any rights you may have under Australian Consumer Law.

Change of Mind

Personalised sashes are made specifically to your requirements. For this reason, we generally cannot accept returns or cancellations simply because you have changed your mind once your order has entered production.

This does not affect your rights under Australian Consumer Law.

Graduation Stoles

For information about ordering graduation stoles, please contact us directly.

Business Hours

We are an online-only business and are not open to the public.

Our hours vary, but we aim to respond to enquiries within 24 hours.

Orders are normally printed Tuesday, Wednesday and Thursday, except where an urgent/priority order arrangement has been made.

Questions?

If you are unsure about colours, sizing, timing, logos or anything else before ordering, please contact us before submitting your order. We are happy to help.